- As a Middle Business Analyst within the Thailand ICT Team, you will be responsible for implementing software solutions, conducting fit-gap analyses, and identifying opportunities for process improvements.
- You will act as a bridge between business needs and technology, ensuring that all implemented solutions align with the company’s strategic goals and drive business value.
- Provide end-to-end expertise in business processes, identifying innovations and improvements from both functional and technical perspectives.
- Resolve user issues related to ERP, the Microsoft Ecosystem (Teams, Power Apps, Automate, etc.), and AI-driven tools.
- Conduct training sessions for faculty, key users, and ambassadors to ensure smooth adoption of new systems.
- Drive continuous improvement by identifying process enhancements, recommending innovative solutions, and implementing best practices.
• Manage and drive all IT Dept. operation.
• Manage IT infrastructure including Network (WAN, LAN, Wireless), Hardware (Server : Physical/Virtual, PC/NB, UPS, Printer, Scanner,…).
• Manage an IT security (Data/System Protection/Backup, Firewall, Antivirus).
• IT systems support including SAP, Sharp Japan System, E-Systems and all concern.
• Research an innovation, implement new technologies (AI, Automation,..) to support users' operations and management's requirements.
• Improve/Boost up each department operation with E-system for more working efficiency.
• Manage and follow up all IT projects such as E-Systems, Smart Factory, …
• Report IT project progress to top management.
• Manage IT maintenance to ensure system reliability and performance.
• Ensure ongoing maintenance and monitoring of networks, servers, and storage in line with IT security standards, service management, and business needs to ensure seamless operations and constant availability
• Efficiently handle incident, request, and change management within company systems and services
• Strategically manage local vendors and plan for the continuation of maintenance agreements for hardware and software
• Oversee the annual IT budget, manage IT purchases effectively, and contribute to the development of the yearly IT plan
• Manage and control services/systems of the parent company, including setting up IT devices
• Perform assigned tasks from the IT Manager and Director and collaborate globally to address network system issues and IT-related concerns
• Provide IT support to MCG Group companies in Thailand, covering PCs, smartphones, networks, printers, and conducting IT security training for new members, etc.
• Engage in company-wide IT and cybersecurity activities, aligning with organizational goals
• Contribute with IT expertise to enhance technology and security measures
• Collaborate with MCG IT teams to integrate IT solutions and cybersecurity protocols efficiently
This position will be responsible for the operation and improvement of an iOS / Android application (developed with Flutter) and a web application for farmers in Thailand. The role plays a crucial part in ensuring stable service operations and improving system performance by managing bug fixes and system enhancements to support agricultural producers' efficiency.
• Identify and diagnose system failures and provide support to local users
• First-level response to bugs, formulation, and implementation of workarounds
• Report bugs to system development vendors, request fixes, and track progress
• Verify fixes and report completion to field operations
• Identify improvement areas in existing functionalities and create system specifications and requirements
• Conduct interviews with local farmers and stakeholders to determine necessary system improvements
• Provide user support and handle inquiries (e.g., guidance on using the agricultural application)
• Enhance system stability and optimize operational processes
• Create specifications for system improvements and new features
※Location: Thailand (Bangkok or other local offices)
Business trips to local farms may be required.
• Implement varieties of infrastructure projects including Network, System, Virtualization, Security, and Cloud
• Manage projects as project manager & coordinate with related parties
• Troubleshooting WAN, LAN, Security, and Wireless and solving the problem
• Document processes and procedures related to project requirements, update user's manuals and technical manuals as necessary
• Get requirement definition, fit & gap analysis.
• Make basic design, instruction to developer, testing, UAT support, and etc
• Issue management for system Incident(System bug, Change request, etc.)
• Plan task and schedule by WBS (Work Breakdown Structure)
• Management project as team leader
• Make guidance documents for training
• Teach and train team member below IT skills