- Regarding sales(equipment sales and contract sales)
- Regarding contract processing
- Visit customers and manufacturer in industrial park
- Ensure timely fulfilment of orders
- Ensure machine inspection and maintenance for client's satisfaction
- Repair machine in both planning and urgent case
- After-sales service support customer and technical support
- Present and promote the company's value and services to existing and new customers
-Arrange Air export shipment as CS and supervise airport office Export and Import.
-Record Sales & Cost in system and issuing INV and Payment requestion.
-Communicate with customer and support to make sales for expanding business.
-Support to issue quotation
*Direct Report to : MD or President (Japanese)
**Main Points: To assist Executive on planning and control on Administration of Management side. (It is *not General Affair) / Focus on corporate planning and administrative tasks in the management part.
・Plan, Support, and Control all aspect office's administration of Management side (HR/ IT/ Legal&Compliance/ Financial Report)
・Supporting Manager all aspect of executive's requirement
・Organize corporate documents, schedule meetings appointment and minute of meeting
・Implement budgeting report and Shareholders' Meeting
・Analyze data and information for Management decision making
・Provide counseling as corporate policy
・Initiate and improvement own work process and cross functional
・Other task assignments by superior
- Helping the sales team to improve their productivity by contacting customers to arrange appointments and ensuring all Sales Representatives have high-quality, up-to-date support material
- Handling calls, emails, and messages when sales representatives are unavailable, answering customer queries, arranging delivery dates
- Handling orders and checking the orders have the correct prices, and product numbers
- Inputting orders (sales and purchase) and invoice issue, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time
- Collaborating with other departments to ensure sales, queries, and deliveries are handled efficiently
- Conduct interpretation and support communication between Thai - Japanese
- Translate documents, emails and other necessary communications and assist meetings language support
- Other tasks as assigned
・Manage technical works and maintenance requirement for team
・Monitoring customer ‘s requirement and expand new service
・Follow up soil & ground water monitoring including analysis work to make the reports
・Prepare Estimate and ISO Document
・Assist team for document support, contact customers and techniques.
・Inquire into problem and customer satisfaction, giving consult and solve problems
・Manage technical works and maintenance requirement for team
・Monitoring customer ‘s requirement and expand new service
・Follow up soil & ground water monitoring including analysis work to make the reports
・Prepare Estimate and ISO Document
・Assist team for document support, contact customers and techniques.
・Inquire into problem and customer satisfaction, giving consult and solve problems
・Contact and negotiate the price with suppliers.
・Source new suppliers of engineering material, machine, equipment, products and services to ensure
enough labor supply and delivery on time.
・Control the purchasing cost and confirm the progress of work before payment process to suppliers.
・Monitor and update the price of material and engineering knowledge for procurement process.
・Follow up and ensure supplier's delivery on time.
・Evaluate suppliers and subcontractors.
- Product Quality: Control and manage product quality assurance, the on-site manufacturing process, and suppliers
- ISO Management: Control work standards according to ISO9001 and ISO14000
- Market Quality Management: Analyze the causes of product claims, lead meetings with relevant parties, identify corrective actions, create reports, implement improvements to prevent recurrence, explain the causes of problems to customers, provide feedback on issues, and discuss corrective actions with suppliers
- KPI Management: Monitor, control, and improve departmental KPIs
- Staff Management: Conduct skill tests, evaluations, set training plans, and follow up
- Annual Audit: Participate in external and internal audits
- Tools and Equipment: Control the list and maintenance plan, maintain tools according to the maintenance plan, and ensure repairs of damaged tools are readily available
- Product Quality: Control and manage product quality assurance, the on-site manufacturing process, and suppliers
- ISO Management: Control work standards according to ISO9001 and ISO14000
- Market Quality Management: Analyze the causes of product claims, lead meetings with relevant parties, identify corrective actions, create reports, implement improvements to prevent recurrence, explain the causes of problems to customers, provide feedback on issues, and discuss corrective actions with suppliers
- KPI Management: Monitor, control, and improve departmental KPIs
- Staff Management: Conduct skill tests, evaluations, set training plans, and follow up
- Annual Audit: Participate in external and internal audits
- Tools and Equipment: Control the list and maintenance plan, maintain tools according to the maintenance plan, and ensure repairs of damaged tools are readily available
・Commercial registration, coordination with various ministries of commerce.
(จดทะเบียนพาณิชย์ติดต่อประสานกระทรวงพาณิชย์ต่างๆ)
・Draft service contracts, prepare employment contracts, prepare sales contracts, various contracts.
(ตรวจร่างทำสัญญาบริการ จัดทำสัญญาจ้าง จัดทำสัญญาซื้อขาย สัญญาต่าง ๆ)
・Draft letters/correspondence to follow up on the request to comply with the contract/terminate the contract.
(ร่างจดหมาย/หนังสือโต้ตอบติดตามทวงถามให้ปฏิบัติตามสัญญา/ยกเลิกสัญญา)
・Coordinate & Apply for permission with various government agencies.
(ประสานงาน ขออนุญาตกับหน่วยงานราชการต่าง ๆ)
• als and order special products in timely manner with the lowest cost
• Coordinate vendor activity and negotiation
• Issue purchase or Purchase mate riders and changes
• Confirm and follow up on a delivery schedule with vendors
• Verify accuracy of purchasing records
• Maintain accurate purchase order prices and vendor cataloging
• Evaluate existing and potential suppliers; recommend and implement changes in suppliers
• Assist in the preparation and management of the departmental budget
• Other duties/responsibilities as assigned
・Responds to Customer inquiries (inside) in areas not covered by distributors.
・Receives, qualifies and distributes customer inquiries received through direct sources.
・Responsible for the implementation and maintenance of all aspects of the Sales related functions of the business information system.
・ Create, implements and maintain technical information on product line and applications using materials supplied by other functional areas.
・Create and modifies as required the proposal and Sales quotation structure for each product and service.
・Prepares quotes using information provided by the Product Dept and Engineering Dept.
・Establishes and maintain price lists, customer data base, and installed machine data base by working closely with Product / Segment Managers and Marketing Planning Manager.
・Develops and maintains a computerized reporting system of Sales calls, orders, distributor activity, lost orders, etc.
・Support in preparing routine and complex customer orders, routing or responding to sensitive correspondence, and following up on internal sales matters.
・Initiates appropriate follow-up action for Customers and Distributors at the request of Sales Product/Segment
Managers.
・Develop and maintain systems for tracking and reporting commission payments to distributors and Sales associates
・Develops and maintains procedure for initiating customer orders into the operation’s cycle.
・Produce clear, timely, and thorough Order Package for each customer order. And any duties assigned by Superior.
Report to: Sales Manager
- Verification payroll results.
- Verification various tax calculations.
- Manage the job schedules and process of subordinates.
- Manage external procedures of correspondence with government offices, etc.
- Manage all internal events.
- Participation in committee of welfare, safety ISO, etc.
- Manage all general affairs (maid, gardener, driver, etc.)
- Report to manager on all of the above task
1.Handle sales and marketing process to get order.
2.Maintain existing customers and expand new customers.
3.Make schedule customer visit plan & sales approach.
4.Approach and present information to customers about the company's products and services.
5.Make proposal and quotation for sales.
6.Maintain and create relationship with customers.
7.Survey market and report to Manager.
8.Follow up project progress and control time schedule to achieve the sales target.
9.Pay attention customer's requirement.
10.Troubleshoot for customer comments and cooperate with delivery team to satisfy customer requirement.
11.Implement and maintain QMS &EMS.
1.Handle sales and marketing process to get order.
2.Maintain existing customers and expand new customers.
3.Make schedule customer visit plan & sales approach.
4.Approach and present information to customers about the company's products and services.
5.Make proposal and quotation for sales.
6.Maintain and create relationship with customers.
7.Survey market and report to Manager.
8.Follow up project progress and control time schedule to achieve the sales target.
9.Pay attention customer's requirement.
10.Troubleshoot for customer comments and cooperate with delivery team to satisfy customer requirement.
11.Implement and maintain QMS &EMS.
Summary
The Deputy Managing Director is responsible for drive Sale of Maintenance area with 4 subordinators in main scope. Drive Sale and maintenance of water treatment equipment and chemical for the organization.
Proposal for energy conversation and industrial waste volume reduction, investigation of groundwater
and soil, Pollution and etc. Proposal for repair and improvement of water treatment and sales of part.
Worked with Thai engineers to propose construction and sell water treatment systems to local Japanese companies, and propose water treatment and maintenance services tailored to the customer's needs.
Sales Management
- Responsible in sales and marketing in Thailand and oversea project
- Set up slate target, manage sales strategies and engineering team to be achieved
- Identify new business opportunity and increase the company’s market share
Engineering Management
- Manage engineering team on water and wastewater treatment plant
- Introducing proven technology of team for project execution.
- Technical support to sales department and coordinate with customer based on request.
EPC Management (Engineering, Procurement and Construction)
- Monitor ad communicate with sales and engineering team as scheduled
- Follow up process of construction at site of engineering teams
- Monitor and control engineering work to meet customer ‘s inquiry.
Profit Awareness
- Maintain profit both positive gross profit and operation profits
- Negotiate with customer on price and service to achieve gross profit
Customer Satisfaction
- Pay attention and respond to customer’s complaints and comment
- Arrange visit program and retention systems with the customer
Process improvement and self-development
- Initiate and improve own work process and cross functional to achieve company objective
- Implement and continual improvement of the international management system such as ISO9001
Ensure delivery on time and support post sales activities.
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[In particular]
-Proposal for repair and improvement of water treatment equipment and sales of parts.
-Management of subordinates (50 people)
-Proposal for repair and improvement of water treatment equipment and troubleshooting for facilities such as large shopping centers and factories
-Checking aging pipes
-Driving the car yourself when visiting outside
[Main customers]
-Japanese companies (General automobile industry, chemicals, food, electrical/electronic/machinery, etc.) 60%
-Thai companies (General automobile industry, textiles, food, etc.) 30%
-Other foreign companies (Electrical/electronic equipment, medical equipment, food. chemicals, etc.) 10%
[Main products]
-Cleaning and regeneration of RO membranes and ion exchange resins required for pure water purification
-Supply of chemicals required for water treatment equipment
-Maintenance of water treatment equipment (water quality checks, adjustments, repairs) and improvements, etc.
The ratio of existing clients to new clients is 7:3, and the main focus is on following up on existing clients.
Due to the nature of the business, this is a long-term project, so you will be involved from proposal to implementation and follow-up, so it is important that you build a relationship of trust with your customers. Since nearly 60% of our clients are Japanese companies, the basic language is Japanese, but English and Thais are used for communication with Thai and foreign clients and within the company.
• Accompany and support the Managing Director (MD) as an interpreter during meetings and business negotiations (Japanese ⇄ Thai)
• Translate internal and external documents (Japanese ⇄ Thai)
• Provide interpretation support for the sales team during client visits
• Handle general administrative and office support tasks, including:
- Office supply management and ordering
- Support for attendance tracking
- Assistance with company events and internal coordination
• Assist and coordinate for Japanese expats and visitors (including arrangements and hospitality)
• Participate in domestic business trips (1-2 times per month with overnight stay)
Construction & Engineering : Tent Warehouse, Tent House, Uniflow Door Products etc
• Selling company's products. (Mainly Construction & Engineering )
• Finding new clients and following up existing clients.
• Supervision of the construction of tent warehouses and tent houses.
• Driving byself to visit clients