• Provide advice to the users for all IT infrastructure within the organization through ticket system, email, and phone calls.
• Keep the company network in secure condition by applying the most appropriate updated technology
• Keep improving company IT infrastructure to support all company activities by applying the most appropriate updated IT technology
• Create and maintain documentation of network configuration
• Interact and negotiation with vendors to secured network and service.
IT Process
• Manage software licenses and software contracts
• Manage and maintain the company's IT assets
• Coordinate the procurement of IT equipment
• Manage user accounts for employees
IT Infrastructure Support
• Provide initial support and troubleshooting for endpoint software, hardware, server, and network infrastructure
• Provide initial support and troubleshooting for Cloud/Infrastructure, including:
• O365 cloud service (Azure AD, Exchange Online, SharePoint Online, MS Teams, OneDrive, Intune, Defender, WIP, and others)
• AWS (Amazon Web Services) - Active Directory, File Server
• On-premise Server - Active Directory, File Server
• Network infrastructure: SD-WAN, Cisco Wi-Fi controller, Cisco access point, Cisco L2/L3 SW, Cisco router
• IP Phone System on Cisco CUCM
• Manage the help desk ticketing system and ensure tickets are handled timely by IT engineers
• Ensure all incoming customer requests are addressed promptly and diligently, with no requests overlooked or neglected
• When necessary, coordinate and support new IT projects, ensuring they stay on track and within scope and act as a liaison between stakeholders to ensure smooth communication and task execution
• Handle the team’s administrative tasks as needed upon request
1. Project Planning and Management
• Develop and execute the comprehensive project plan for the launch of the Health Application
• Set the timelines, and milestones in each activity and deliver as the agreed plan
• Coordinate with the internal team and the vendors to prepare and execute according to the plan
2. Health Application
• Collaborate with the product development team, vendors and customers to ensure the Health Application meet the customer requirements and compliance standards
• Support product testing (one user of UAT) to make sure the features as the agreed functions
3. Marketing and Communication
• Promote and sell Health Application to the clients
• Coordinate with the Group Companies to sell the key account team to prepare the launch plan including branding, key message communication and promotional campaign to make sure the penetration rate of users meets the plan
4. Data and Analytics
• Indicate the KPI for the launch success such as Application Downloads, User Engagements, Retention Rates, etc.
• Analyze user feedback and metrics to plan the post-launch activities
5. Compliance and Security
• Understand the customer requirements about the Compliance and Security Standard to make sure the Health Application meet the requirements
• Ensure the Health Application comply with the PDPA and Security Guidelines of each relevant party
• Develop, design, and enhance the enterprise-wide data strategy to align with and support the achievement of corporate objectives
• Generate monthly and quarterly performance-based incentive compensation reports for sales teams
• Design, build, and maintain reports using SQL queries, Microsoft Excel, and Business Intelligence platforms
• Establish a comprehensive framework of principles to ensure data integrity across business
• Enforce policies and procedures to safeguard the security and integrity of company databases and application systems (including but not limited to ERP, CRM, BI, Data warehouse, external interfaces etc.)
• Ensure that the Data Architecture strategy and roadmap are fully aligned with both business objectives and technology strategies
• Create and maintain essential Enterprise Architecture artefacts, including Entity Relationship Models, data dictionaries, and taxonomies, to enhance data traceability
• Provide technical oversight for solution delivery, ensuring the development of business-driven solutions that adhere to enterprise architecture and data governance standards
• Define and implement key performance measures for data integration and quality
• Collaborate with strategic marketing teams across product lines to promote and enhance the utilization of data resources and tools
• Provide support to end-users by leveraging a deep understanding of company systems,
• Be an advocate of data security principles and ensure appropriate security practices are embedded in any data strategy
• Actively contribute to the evolution of the company’s Data Governance practices, influencing the adoption of data standards
• Collaborate with third-party data suppliers to develop specifications that align with the enterprise data architecture
• Other duties and projects as assigned
• System analysis and design by SAP model
• System analysis and design by AS400 / VBA Macros / C++ / Python
• Handle system/program to support and solve trouble manufacturing management.
• Other tasks assigned by the supervisor
• Daily trouble shooting
• Set up PC and notebook software and hardware
• Handle Network problem such as External website, LAN/WIFI connection, Warehouse connection
• Prepare and create permission for access the server system
• To make plan for replacement of notebook and other hardware
• Manage and implement IT infrastructure projects
• Control IT asset
• Purchase IT equipment
• Install window in PC and application in mobile phone
• Others
• Responsible for gathering and designing user requirements and processes
• Analyze and resolve gaps between business requirements and standard SAP functions
• Provide support to end-users
• Maintain and update status and progress reports
• Perform system testing
• Conduct user training
- Reviewing operating systems and software frequently and making any adjustments necessary to keep them running well
- Writing code and implementing computer programs on multiple systems in the business
- Building and using computer-assisted software engineering tools to automate some coding
- Performing all requirements needed for the implementation of automated computer systems from start to finish
- Other as assigned
- Reviewing operating systems and software frequently and making any adjustments necessary to keep them running well
- Writing code and implementing computer programs on multiple systems in the business
- Building and using computer-assisted software engineering tools to automate some coding
- Performing all requirements needed for the implementation of automated computer systems from start to finish
- Advise team members to handle projects
- Project management
- Other as assigned
• Plan task and schedule by WBS (Work Breakdown Structure).
• Issue management for system bug, and etc.
• Check and control the results of members' tasks
• Design software program specification & Documentation.
• Design test case for software program & Documentation.
• Get requirement definition, fit & gap analysis.
• Handle software documentation thus System workflow, use case, ER-Diagram, data dictionary, basic and Program specification.
• Coordinate projects for a smooth operation/ service/ customer satisfaction.
• Work closely with programmers and software developers to build the system.
• Oversee installation and testing correcting problems before the final version is released.
• Provide staff training and instruction manuals for the new or upgraded systems.
• Provide system support, implementing, troubleshooting for the engineering application and system
• Develop programming to support the engineering application (VBA, Java)
• Control and coordinate project with customer and vendor
• Support technical information to Sales and Technical Sales
• Perform other duties as assigned
• Network Infrastructure Monitoring and Support 24/7 (Able to on shift)
• Support Troubleshooting Incident within SLA.
• Perform Change Configuration for Customers.
• Identification of customer requirements and developing solutions.
• Provide support and network consulting for any request from Customers.
• If ever manage in a larger scale of customer is prefered.
• Focus on Cloud service (O365, Windows Azure, AWS, Cloudflare) and have experience on on-premise infrastructure.
• Ability to implement Cloud solution and service; O365, Azure, AWS and Cloudflare.
• Ability to implement Microsoft Enterprise Solutions; AD, Exchange, File Share, Print Server etc.
• Ability to implement VM and Backup solutions (e.g- Veeam,Veritus).
• Prepare and demonstrate the proofs of concepts the products and solutions to the customers.
• Manage and coordinate with customers for project installation, implementation and project sign-off.
• Coordinate with the other parties and vendors to find the right solution.
• Performs day-to-day activities required to administer deploy EDR functions on endpoints.
• Able to manage the daily operation and administrating of EPP and EDR software and policies for customers, such as discover assets, endpoint threat analysis, vulnerability scan, software patches, apply IOC, and remediation enforcement.
• Able to work and communicate in a team, take direction from multiple sources and work on multiple projects simultaneously.
• Gather project requirement and provide technical consulting to customers.
• Define design and solution. (All Network and Security Solution)
• Create project documents. (WBS, Issue-list, Risk-Assessment, Micro design, Work-Plan, Final Document and Closurement report)
• Responsible for project-management role for own projects.
• Responsible for implementation-engineer role for own projects.
• Control 3rd-party vendor to perform implementation as commitment.
• Control Project Safety, Quality and Deliverable.
• Proactive tracking and observe issue then define prevention and escalate to leader.
• Provide logical problem serving in both technical and process until the project is completely done.
• Cover and verify Junior engineer's project.
•Troubleshooting and monitoring LAN/WAN activities and utilization and working with vendor Technical Support engineers to resolve issues
•Basic networking problem resolution and managing incident response tickets within Customer SLA.
•Creating/updating/maintaining technical documentation.
•Periodic work on weekend support, as needed. (Project assignment or Job Request)
•Design, build and release network solutions to meet business, service and lifecycle network security requirements
•Periodic onsite support at the Customer site by job request (Preventive Maintenance, Troubleshooting, Site Survey)
• Implement varieties of infrastructure projects including Network, System, Virtualization, Security, and Cloud
• Manage projects as project manager & coordinate with related parties
• Troubleshooting WAN, LAN, Security, and Wireless and solving the problem
• Document processes and procedures related to project requirements, update user's manuals and technical manuals as necessary
* Analyze and update business flow of existing business system
* Analyze and develop of factory system including IoT
* Translate business requirements by developing business requirements and functional specifications as document, Business flow and System/Data Flow for the implementation of business solutions